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Q&A

Q1, How to make Payment via internet banking ?

Please choose Payment type of eNETS, it supports DBS/POSB, UOB, CitiBank and OCBC/OCBC FairPrice Plus internet banking, it is instant payment, You will get the PIN immediately after payment.

IMPORTANT NOTICE for eNETS payment with DBS/POSB, UOB, Citibank, OCBC and OCBC FairPrice Plus Internet Banking:
If you are using pop-up blocker in your browser, please turn-off your pop-up blocker for this transaction, or alternatively please add the following related sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request may not successful.

1. www.enets.com.sg
2. dbsd2pay.dbs.com (for DBS/POSB Account holders)
3. uniservices1.uobgroup.com (for UOB Account holders)
4. www.citibank.com.sg (for Citibank Account holders)
5. www.ocbc.com (for OCBC Account holders)
6. www.fairpriceplus.com (for OCBC FairPrice Plus Account holders)

You may check with eNETS site for more detail.

Q2, When to get the PIN after sucessful payment ?

Immediately, System will distribute the PIN automatically once payment is complete.

Q3, Where to check the PIN after sucessful payment ?

You will be redirected back to MyCard.sg site automatically once payment is complete. You can view the PINs under order history of your account immediately (you need to verify your email first), AND you will receive two emails with purchased PINs at same time.

Q4, Why the Broswer does not be automatically redirected to MyCard.sg after payment ?

Mostly, Your Broswer pop-up blocker blocks the pop-up from eNETS, You should turn-off the pop-up blocker for this transaction or add said site to allowed site list, Please click here for detail on how to turn off pop-up blocker or to add said site to allowed sites list.

Q5, Why the order is still pending and the PIN is not dispatched while Payment is sucessful ?

(Same as Q4, Mostly, Your Broswer pop-up blocker blocks the pop-up from eNETS, You should turn-off the pop-up blocker for the transaction or add said site to allowed site list, Please click here for detail on how to turn off pop-up blocker or to add said site to allowed sites list. )

Due to the pop-up blocker of your internet browser or other network issue, the fund is not yet transferred to us, BUT don't worry, your fund is safe, it remains in your Moneybookers account instead, You can continue to Complete Payment for this Pending Order under order history of your account immediately, Please follow below step to choose pay from Your Moneybookers account Balance after login in your Moneybookers account. Sometime, it may take 20-30 mins for Moneybookers to refresh your account.

( If your previous roder was canceled, please raise a new order, follow normal procedure, then choose pay with your balance after login in your Moneybookers account. )

(1), Please press "Make Payment" to continue:

(2). Site will be redirected to Moneybookers payment gateway, Please login to your moneybookers account.

(3). Please select Pay from my balance after login, and press "CONFIRM":

(4). Your browser will be redirected back to MyCard.sg Confirmation Screen automatically.

(5). You can view the PINs under order history of your account immediately, you will receive two emails with purchased PINs at same time.

Q6, Can I speed up the order without enter Internet Banking or Credit Card information each time ?

Yes, You can choose to pay from your Moneybookers account balance, but you need to upload enough fund to Your Moneybookers account first.
You can even top-up your Moneybookers account with free via Bank transfer or internet Banking (recommend).

You can use Gift Certificate to redeemed against any items in our store.

Q7, The instant payment method is not applicable for my country, Can I still make order from MyCard.sg ?

Yes, You can choose to pay from your Moneybookers account balance, but you need to upload enough fund to Your Moneybookers account first.
You can even top-up your Moneybookers account with free via Bank transfer or internet Banking (recommend).

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